I build and run your CRM, automations, and customer operations, so leads stop slipping through the cracks and your team spends more time selling than fixing systems.
Reaching customers and turning leads into revenue is the operational challenge small businesses name most. The work that fixes it (automation, follow-up, clean data) is specialist work, and the people who do it don't come cheap.
Invoicing, data entry, scheduling, follow-up: automatable work that quietly eats the week (industry surveys put it near 16 hours).
Loaded with benefits, payroll tax, and recruiting. A scarce, hard-to-fill role, and months before they've built a thing.
Operations and support are different jobs, so most teams add a support rep on top of the ops hire.
My previous work is under NDA, so I won't show you someone else's dashboards. What I'll do instead is baseline these three in your business before I change anything, then report them monthly, so you're judging the work on your own numbers rather than my claims.
Every inbound gets an automatic acknowledgement and a named owner within minutes, not hours. I measure it before I touch anything, so the change is visible.
The audit in month one puts a number on the manual work your team repeats every week. Each automation I ship gets scored against that number.
Support response and resolution times get an actual SLA and an actual report: the same discipline applied to the customer side as the systems side.
A reference architecture for the lead-to-revenue pipeline I put in place. Yours will differ in the details; the shape holds. This is what one operator owning both halves actually looks like.
// The handoff at step 05 is where most teams lose things, because it's where the systems person stops and the support person starts. Here there's no handoff: it's one operator the whole way across.
You're choosing between me and the loaded cost of a RevOps hire, plus the support hire you'd usually add on top.
| What you'd otherwise pay | Typical US cost |
|---|---|
| Revenue Operations hire | $70k–$100k / yr |
| + benefits, payroll tax, recruiting, management | + ~30% |
| RevOps hire, fully loaded | ~$90k–$130k / yr |
| + a support rep you'd otherwise add↳ also covered | $50k–$70k / yr |
| Work with me: RevOps, support included | $3,500 / mosave ~74% |
// US-market figures are typical ranges. Scope is shaped to fit on the call; the rate stays $3,500/month.
We see whether the workload is a fit. No pitch, just an honest look at what you need run.
Month-to-month, no setup fee, no long contract. You judge the work as it happens.
As your volume grows, we adjust the scope. You stay lean and only pay for what you use.
I'm Kelvin. For five years I ran revenue operations for a US healthcare-staffing marketplace (100+ production automations, the CRM and data layer, the acquisition funnels) while handling 600+ support tickets a week on the customer side. Two jobs, one person, every day.
I'm based in Lagos and work US hours with US clients. We start month-to-month, so you can see the quality before any longer commitment.
Book a 15-min call →Fifteen minutes, no pitch, an honest look at what you need run, and whether replacing two hires with one operator makes sense for your business.
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